Policies

Privacy Policy: We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy: Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refund Policy: All payments are final and no refunds will be processed.

Shipping Policy: All items will ship within 2 business day of the order being placed to the address you provided.

Party/Event Changes Policy: Changes may be made to up to 3 business days prior to your party/event date. However no change(s) are allowed within 72 hours. Any required changes will result in a minimum $25.00 fee and cannot be guaranteed.

Cancellation Policy: Deposit is non-refundable. If you provide at least 14 days notice you may apply your deposit to any available date or time within the next 2 months. Any party cancelled with less than 14 days will forfeit their deposit.

Outside Food & Drink Policy:  Shenanigans of Wisconsin, LLC does not allow carry-in food or beverage items.  The only exception is a celebratory cake with prior approval.

Dress Policy: Socks, shoes and appropriate clothing are required for all attractions. No flip flops.

Audio/Visual Policy: You must make arrangements for any technology needs at least three business days in advance. IT staff and/or equipment is not included. Any PowerPoint, PDF, WORD, or other files to be used on laptop should be brought via USB drive. We recommend PDF files.

Internet Policy: The facility is equipped with complimentary WIFI.

Special Needs Policy: Tell us 72 hours in advance if anyone in your group has a special need(s) (food allergy, latex allergy, wheel chair, etc.)

Room Setup Policy: Any custom table/chair setup, room configuration and decoration requests must be finalized at least 3 days prior to the event. Fees may apply.

Picture Policy: By booking this party I agree and understand pictures of my party and it's participants may be used at Shenanigans sole discretion.

Payment Policy: The remaining balance is due in full at the end of your party/event. If payment in full is not received the day of the party/event, the remaining balance, plus a $25 late payment fee will charge to your credit card on file. Past due balances are subject to 1.5% per month interest charge. Personal checks are not accepted.

Rules & Guidelines Policy: Guest agrees to inform all participants of arcade, attraction and facility rules & restrictions as well as the party/event rules & guidelines.

Maintenance Policy: Shenanigans of Wisconsin LLC makes no guarantee all games and attractions will be running at all times. Some down time should be expected.

Damage Policy: Client shall be liable for all damages to the Premises and appliances and equipment belonging thereto, in any way caused by the acts of Client, Client's guests, occupants or invitees.

Decorations Policy: Decorations may not be attached to the walls, floors, tables or wood trim. Confetti, glitter, foam, bubbles, flower petals and similar decorations are not permitted. Failure to comply will result in a minimum $100 Cleaning Fee. All decorations must be removed by the Client at the schedule end of the event.

Paintball Policy: A signed waiver is required for all players for each reservation. Players under 18 must have their waiver signed by a parent/guardian. No exceptions.